Wow…what an interview! Tore Fiore was on fire! I was expecting a laid back discussion about Mind The Gap’s on
After 25+ years in business, I’ve come to learn quite a few things about what NOT to do in marketing
This is a common question asked by many of our prospects. It’s a given that on hold music and messaging
If you’re like me you probably hate being on hold. But in business it’s a necessary evil. Funny that I
I recently read an article written by Tom Vanderbilt for Slate titled “Your Call is Important to Us: The History
In a recently posted article, Comcast was taken to task for its reported bad customer service once again, by leaving
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Chuck Treece was invited to our studio to record drums and percussion for my upcoming EP. The session ran from April 21st
How long do people stay on hold before they hang up? According to some research it is between 10-13 minutes
Being on hold is a necessary experience we all share, but many do not enjoy. If you have a professionally
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