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Home » Blog

Mind The Gap’s Marc A. Gallo Interviewed by Tore Fiore on iRadioPhilly’s The Delco Show

August 26, 2015 No Comments

Wow…what an interview! Tore Fiore was on fire! I was expecting a laid back discussion about Mind The Gap’s on

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5 Quick Tips to Create a Complete Marketing Strategy

August 3, 2015 No Comments

After 25+ years in business, I’ve come to learn quite a few things about what NOT to do in marketing

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Which On Hold Messaging Plan is Best for Your Company?

July 19, 2015 No Comments

This is a common question asked by many of our prospects. It’s a given that on hold music and messaging

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Your On Hold Music Sucks & Here’s Why

July 4, 2015 No Comments

If you’re like me you probably hate being on hold. But in business it’s a necessary evil. Funny that I

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Why The On Hold Music?

June 20, 2015 No Comments

I recently read an article written by Tom Vanderbilt for Slate titled “Your Call is Important to Us: The History

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Bad On Hold Messaging Leads to Bad Customer Service

June 1, 2015 No Comments

In a recently posted article, Comcast was taken to task for its reported bad customer service once again, by leaving

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On Hold Music Matters – Here’s Why

May 8, 2015 No Comments

I have said it several times in many blog posts as “mistress of the obvious”: being on hold sucks. It

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Drum Session With Chuck Treece & David Ivory

May 5, 2015 No Comments

Chuck Treece was invited to our studio to record drums and percussion for my upcoming EP. The session ran from April 21st

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Don’t Ask Your Customers to Just Hold It!

April 17, 2015 No Comments

How long do people stay on hold before they hang up? According to some research it is between 10-13 minutes

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What Do People Do When There is No On Hold Messaging?

April 10, 2015 No Comments

Being on hold is a necessary experience we all share, but many do not enjoy. If you have a professionally

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